Your website is often the first time a prospect connects with your business. That’s why it needs to make the right impression and keep their attention.
Here are 8 tips to a great website user experience:
- Ditch the splash page: it’s become a thing of the past. Don’t annoy your user with this useless page, you have 10 seconds to grab their attention and if they have to wait to get to the core info – they won’t stick around.
- Easy navigation: that invites your visitor to explore the pages of your site is essential. Make sure the navigation buttons are clear and legible. Use underlines, breadcrumb navigation or different colour buttons to indicate which page the user is viewing.
- Clear contact: details are essential. Don’t make your user search your site for contact information. Ideally your phone number should be displayed on the top right hand corner of every page. A specific contact page with enquiry form is best, and reduces the risk of receiving spam. Adding an extra form to the home page for quick enquiries or quotes may assist traffic to your site.
- Subscription forms: help to build your database but you need to spell out to the user what they are signing up for. If it’s a newsletter, tell them how often they can expect to hear from you. Showing a newsletter sample or e-book sample on your website will assist the user in deciding if they want to subscribe.
- Pop up windows: will scream at your user and chase them away. Make sure your website is a calm and pleasant place to visit and respect your audience without the hard sell. Avoid blinking or flashing graphics, studies show that people find them extremely distracting.
- Photographs: can add a lot of personality to your website and help your target audience to connect with you. Stock photography is useful if chosen with care, however the best option is to organise an onsite photo shoot at your place of business. A professional photo of yourself and team on the appropriate page will allow your visitor to connect with you and personalise their website experience.
- Text: needs to be large enough to read and well contrasted. Black text on white is best for accessibility. White text on black or other colours can be difficult to read. Also consider that some people are colour blind, so keep colours simple and well contrasted to ensure your visitor is comfortable on your site. Large scrolling blocks of text will bore your visitor. Keep text to a minimum – succinct and informative is ideal.
- Make it mobile: as your site must be accessible on all devices such as tablets, iPads and mobile phones. It has to look good and function well so that your user can access all pages and contact you from the mobile website. (Tip: Flash sites do not work on Apple mobile devices).
The digital age is here to stay and websites are the porthole to your business. By keeping it simple, informative and easy to use your website will attract the right clients to your business.











